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Terms & Conditions |


Secure Online Payments with HSBC

Terms & Conditions

1. Dispatch Policy.

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods ordered before 12pm Monday to Friday are normally dispatched same day for delivery next working day (mainland UK excl Scottish Highlands). In the unlikely event that we are unable to dispatch your order within this time, we will contact you by e-mail with an estimated dispatch date and offer you the option of cancelling the order. We are unable to accept liability or compensate for late delivery outside our control i.e. the carriers do not deliver on the day stated. Flooring orders are delivered on a pallet to the kerbside or entrance to your property. You must ensure you have adequate help to carry the flooring into your home. Abortive attempts at delivery when we have given a delivery date, and when the haulage contractor has surcharged us, will be invoiced and charged at cost.

2. Prices and Tax.

The price you pay will include VAT for all deliveries within the UK.

3. Returns of Faulty Goods.

Defective or incorrect goods will be collected and credited or exchanged where appropriate with carriage charges at our expense.

3a. Cancellation & Returns

You have the right to cancel the order at any time up to 7 days from the delivery date. We will refund the price paid for the goods less the cost price of transportation. Goods must be returned to us in good saleable condition, and in their original wrappers. Prior to returning the goods, please obtain a returns number from our dispatch department and mark this clearly on the label. This clause excludes business to business transactions.

4. Colours.

The colour of goods may vary from that shown on the website due to limitations of browser software and monitors.

5. Confidentiality.

All confidential information is held securely and only transmitted in encrypted form. Customer details including e-mail addresses are not passed to third parties and are used only in accordance with the Data Protection Act. All online payments are transacted through HSBC.

6. Indemnity.

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

7. Jurisdiction.

The laws of England will govern the Contract and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

8. Payment/Retention Of Title.

Title of the goods remain with Birbek Floors Ltd until the goods are paid for in full. Up until that time the company or its agent reserve the right to enter the customers premises to recover goods where payment is outstanding.

9. Consumer Rights.

None of the above Terms and Conditions affects your statutory consumer rights.

10. Company information. is the trading name of Birbek Floors Limited, a company incorporated in England and Wales and registered under company number 3861467.